Customer Service Agent- Blackwater Motors Fermoy

Blackwater Motors Group is currently seeking a motivated and customer-focused Customer Service Agent to join our busy team, supporting our Volkswagen, Audi, Škoda, SEAT, and CUPRA brands.

Key Responsibilities

• Handle inbound calls from customers in a professional and efficient manner
• Respond to customer enquiries and provide accurate information
• Schedule and manage service bookings
• Accurately log customer interactions in the CRM system
• Collaborate closely with team members to ensure excellent customer service

Requirements

• Previous call centre experience is essential
• Friendly, approachable, and customer-oriented attitude
• Strong communication and interpersonal skills
• Ability to work well as part of a team

Interested candidates can send their Cover Letter and CV to: info@blackwatermotors.ie

Service Advisor- Audi Cork

Audi Cork based at Bandon Road Roundabout, Bishopstown, Cork are recruiting an Aftersales Advisor to join their team.

The role is highly customer focused and requires an understanding of the importance of providing top class customer service.

Key Duties:

• Manage service inquiries
• Set up jobs on dealer system, create job cards and invoice work
• Communicate and agree work to be carried out with customers
• Explain the work carried out on vehicles, ensuring customers fully understand the invoice
• Any other tasks as per the Service & Parts Manager.

Requirements:

• Excellent communication skills.
• Positive, can -do attitude.
• Full, clean driving license.

Experience desirable but not essential, full training will be provided.

Interested candidates should email their cover letter and CV to: adamlyons@audicork.ie

Workshop Controller- Blackwater Motors Cork City

At Blackwater Motors Volkswagen Cork City, we are recruiting a Workshop Controller to join our busy dealership, located on Forge Hill.

The role:

The role will report to the Service Manager. The successful candidate will be responsible for managing our workshop, ensuring the timely flow of work and that vehicles are repaired efficiently, correctly, and on time.

Role Responsibilities:

-Plan and control daily workshop schedules and workflow
-Allocate work across technicians based on skills and hours availability
-Monitor job progress to ensure in compliance with Volkswagen guidelines
-Prioritize workshop jobs
-Liaise with the Parts Department to co-ordinate parts requirements
-Adhere to high health and safety standards
-Maintain a tidy workshop to achieve the highest standards of workshop presentation

Requirements:
-Previous experience in an automotive workshop or dealership environment is desirable
-Ability to manage multiple jobs in a fast-paced workshop environment
-Team-focused with a proactive approach to problem solving
-Time management skills
-Strong IT skills
-Strong communication skills
-Full clean drivers license is essential

Interested candidates can send their CV and Cover Letter expressing why they are interested in the role to our Service Manager, Alan O’Shea, alanosheafh@blackwatermotors.ie

Valetor - Blackwater Motors Fermoy

Blackwater Motors are recruiting a full- time Car Valetor. The successful candidate will be part of our team delivering valet duties to the best quality and standards.

Responsibilities

• Carry out all tasks as requested
• Perform exterior cleaning of vehicles, ensuring all vehicles are, washed, dried and polished
• Perform interior cleaning of vehicles including vacuuming, cleaning carpets, and surfaces and washing windows
• Keep work areas clean, tidy and organised

Requirements

-A full clean driver’s licence

-Ability to be part of a team

-Good communication skills

Interested candidates should send CV and cover letter to stephentwohig@blackwatermotors.ie